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eConsult is available for anyone from the age of 6 months and up. Parents or guardians can complete eConsults for children aged 6 months up to 18 years of age, although 16 to 18 year olds can also complete eConsults for themselves.
All patients/visitors will be asked to wear a face mask before entering the building.
If you do not have a mask, one will be provided for you.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our Mission Statement
To improve health, wellbeing and lives of all those we care for, by developing and maintaining the highest level of practice, which is safe, effective, compassionate and inclusive, and responsive to patient needs and expectations.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
To view how our practice is processing patient's data, please follow the link to read the 'General Practice Transparency Notice for GPES Data for pandemic planning and research'
It is vitally important for a patient and doctor to be able to communicate effectively and accurately. Ideally, an English speaking friend or family member should accompany you, however, there is a telephone translation service available, and this can be requested when you make the appointment.
The following factsheets have been written to explain the role of the NHS in various languages.
To best navigate this page if you are non-English speaker, please right click on the page and select 'translate to chosen language' OR select the option in your web browser.
Forest Heath Primary Care Network (PCN)
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or live with mental health problems and may need to access their local health services more often.
To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.
Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve. Where emerging primary care networks are in place in parts of the country, there are clear benefits for patients and clinicians.
From 1st July 2019 a local primary care network has been formed between Brandon Medical Practice, Forest Surgery, The Surgery – Lakenheath, The Market Cross Surgery, Oakfield Surgery, Orchard House Surgery, The Reynard Surgery and Rookery Medical Centre serving our combined 71,000 patients in Newmarket, Mildenhall, Brandon and the surrounding villages. We have two Clinical Directors who will plan and lead us in having a real impact on the shape of primary care in our local area. Part of this will be through better collaboration as we are able to employ more specialist clinical staff than a single practice could do alone.
We will keep you updated as the Forest Heath Primary Care Network develops.
For more information: https://www.england.nhs.uk/primary-care/primary-care-networks/
Care Quality Commission
Visit the CQC Website here
Give feedback to the CQC on the care you have received here
Give feedback to Healthwatch Suffolk on care you have received here
(Site updated 16/07/2021)