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Reynard Surgery, Turnpike Road, Red Lodge, Bury St Edmunds, Suffolk, IP28 8LBTel: 01638 552211
This is a dedicated telephone line where you can order your prescriptions and also discuss any medication queries you may have.This phone line can be very busy at times. You can sign up to order your medication online. Please contact reception to arrange this.
We dispense medications directly to patients, if they live more than 1.6km (approximately 1 mile) from a Pharmacy. (This is a government rule, not ours)
The Reynard Surgery Dispensary, Red Lodge accepts payments by card using a chip and pin device or contactless payments.
Patients that we are not allowed to dispense medicines to, will be given a prescription to take to a Pharmacy of their choosing and we can send them electronically to a pharmacy of their choice.
The Dispensers will be happy to discuss any queries or questions about your medication. A private room is available, should you not want to discuss this in public at the Dispensary hatch, please just ask.
Allow 3 full working days for prescriptions to be processed. Please remember to take weekends and bank holidays into account.
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge, for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Automatic exemption applies to patients under the age of 16 and over the age of 60.
Evidence will be requested, by the Dispenser, for all other exemption categories.
If you are unsure whether you are entitled to free prescriptions, pay and ask for a FP57 form from the Dispensary. This must be issued at time of payment, as you cannot get one later. The FP57 tells you about getting a refund.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
In response to Coronavirus (COVID-19), GP'S and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD).
You might be suitable for eRD if you receive regular or repeat medicines that do not change regularly.
eRD can also save time and money for your GP practice, pharmacy and NHS.
Ask your GP or pharmacist about switching to eRD today.
For more information please follow this link or watch this helpful video.