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Reynard Surgery, Turnpike Road, Red Lodge, Bury St Edmunds, Suffolk, IP28 8LBTel: 01638 552211
This is a dedicated telephone line where you can order your prescriptions and also discuss any medication queries you may have.This phone line can be very busy at times. You can sign up to order your medication online. Please contact reception to arrange this.
We dispense medications directly to patients, if they live more than 1.6km (approximately 1 mile) from a Pharmacy. (This is a government rule, not ours)
The Reynard Surgery Dispensary, Red Lodge accepts payments by card using a chip and pin device or contactless payments.
Patients that we are not allowed to dispense medicines to, will be given a prescription to take to a Pharmacy of their choosing and we can send them electronically to a pharmacy of their choice.
The Dispensers will be happy to discuss any queries or questions about your medication. A private room is available, should you not want to discuss this in public at the Dispensary hatch, please just ask.
We no longer have a Dispensary at The Whitehouse Surgery.
You may have received a leaflet in the post or via email inviting you to get your repeat prescriptions from a company called Pharmacy2U or any other online pharmacy.
- Pharmacy2U and others are NOT your GP Dispensary or Local Pharmacy. It has no more affiliation with the NHS than any other High Street Pharmacy. Here is some important information you should consider:
- Pharmacy2U and others are a distance-selling (internet only) pharmacy, based on an industrial estate
- As a patient, you cannot have any face-to-face contact with Pharmacy2U. Distance selling pharmacies like this one are only allowed to deal with patients by post, telephone or via the internet but not in person
- Prescriptions from Pharmacy 2U and other similar companies are delivered by Royal Mail unlike your medications which are handed to you by your GP dispenser or local pharmacy with any medication advice you should need.
Please support us to continue caring for you and your family by ignoring any correspondence from Pharmacy2U and obtaining your prescriptions from your GP Dispensary or your Local Pharmacy if you are non-dispensing patient.
Please also note the your details have not been passed to Pharmacy2U or other similar companies from this surgery.
Remember if you do not use us you will lose us!
Allow 3 full working days for prescriptions to be processed. Please remember to take weekends and bank holidays into account.
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge, for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Automatic exemption applies to patients under the age of 16 and over the age of 60.
Evidence will be requested, by the Dispenser, for all other exemption categories.
If you are unsure whether you are entitled to free prescriptions, pay and ask for a FP57 form from the Dispensary. This must be issued at time of payment, as you cannot get one later. The FP57 tells you about getting a refund.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
In response to Coronavirus (COVID-19), GP'S and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD).
You might be suitable for eRD if you receive regular or repeat medicines that do not change regularly.
eRD can also save time and money for your GP practice, pharmacy and NHS.
Ask your GP or pharmacist about switching to eRD today.
For more information please follow this link or watch this helpful video.