This is a statement of Purpose for The Reynard Surgery, which sets out the following information:
The full name and address of the service provider and of any registered manager together with their business address, telephone number, and email addresses.
The legal status of the service provider
Details of locations at which the services are provided.
Our aims and objectives in fulfilling the regulated activity.
The range of services provided for the purpose of fulfilling the regulated activity.
The range of service users needs which those services are intended to meet.
The service provider is Dr. G.P. Hopkinson M.B.B.S. (LONDON 1985), senior partner, and registered manager for CQC purposes.
Address: The Reynard Surgery, Turnpike Road, Red Lodge, Suffolk, IP28 8LB.
CQC Statement of Purpose:
The Reynard Surgery, Red Lodge, is a General Practice open to all patients living within our Practice boundary in Mildenhall, Red Lodge and the surrounding areas.
We aim to work in partnership with all of our patients to provide safe, effective and compassionate medical care for those patients.
We Are a Personal Medical services (PMS) Practice offering Primary care services for the diagnosis and prevention of disease. We work with our patients to help them manage their health and prevent illness. Our clinicians assess, diagnose, treat and manage illnesses, and do this in partnership with the patients. We carry out screening for certain diseases, and aim to promote general health and wellbeing. Our Clinicians act as patient advocates, supporting and representing the best interest of the patient to ensure they receive the highest quality and most appropriate health and/or social care. We provide the link to other health services, and work closely with other healthcare colleagues. When appropriate, we may arrange hospital admissions and referrals to other services and specialist, and we link with secondary and community services about patient care, taking advice and sharing information where needed. We also collect and record important information from other healthcare professionals involved in the treatment of our patients.
To improve health, wellbeing and lives of all those we care for, by developing and maintaining the highest level of practice, which is safe, effective, compassionate and inclusive, and responsive to patient needs and expectations.
All our Practice staff work together as a team dedicated to the provision of safe, effective and compassionate care for our patients, and we constantly undertake the appropriate training to achieve our aim, whilst listening to patient feedback about our services.
Staff - Our staff provide our knowledge, strength, skill and expertise. Involvement and teamwork are our core human values.
Efficiency - We aim to provide an efficient service to all our patients, with maximum effort from all staff.
Care - Our patient's health is the results of all our efforts. We believe how our care is seen, we are seen.
We believe that quality always comes first and the standard of our quality is priority - this will achieve patient satisfaction.
Our work is always with patients and their carers in mind and at the centre of our focus.
We aim to continuously improve our services and care - always striving for more.
As a team we treat each other with respect, care and trust.
We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management or terminally ill patients.
Our additional services include: Cervical cytology screening; Contraceptive services; Child health surveillance; Maternity services; Certain minor surgery procedures; Vaccinations and Immunisations; Phelbotomy Service.
Our enhanced services include: Childhood vaccinations and immunisations; Diabetes Management; Prostate Cancer Injections therapy; minor surgery; Flu & Pneumo immunisation; Joint injections; Dementia; Extended Hours; NHS Health checks; Learning Disability; Shingles.
Arrangements made for consultations with patients:
The surgery telephone lines are open from 8:00am - 6:30pm - Monday to Friday. A range of appointment times are available with all members of the clinical team.
Appointments can be booked over the phone, online and in person.
Patients can also complete an eConsult.
Out of hours: the telephones are automatically redirected to the out of hours provider 111.
Arrangement for dealing with complaints:
All complaints should be made to the Practice Manager. We have a complaints procedure for managing all complaints.
Arrangements for respecting the privacy and dignity of patients:
We adhere to the standards of the Data Protection Act regarding confidential data and offer a chaperone service to patients. As we cannot guarantee the availability of a chaperone unless requested in advance, you may be asked to make another appointment to facilitate this.