Complaints

Customer service form

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints procedure leaflet

If you are not satisfied with this reply, you can contact Patient Advice and Liaison Service (PALS) on 01284 758010 or write to: 
West Suffolk house
Western Way
Bury St Edmunds
Suffolk
IP33 3YU.

Email address is http://www.westsuffolkccg.nhs.uk/ 

Alternatively you can contact and refer the complaint to the:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

or visit the 'Making a complaint page' at http://www.ombudsman.org.uk/make-a-complaint (to complain online or download a paper form).

Alternatively the complainant may call the PHSO Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday or send a text to their 'call back' service: 07624 813 005.



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