Everyone at the Practice is committed to providing the best possible care we can for you, our patients. This involves the whole team, doctors, nurses, receptionists, dispensers, and the practice manager and administrative staff.
As part of the NHS we work within a system called Clinical Governance, to help us keep improving the service we provide for you. The system is based on five principles, and this is how they are applied in our Surgeries.
Patients and Carers
We like to work in partnership with our patients and carers to provide the most appropriate care and treatment for every individual. This means listening to your concerns, answering your questions, and providing clear, detailed information on illnesses and treatments so that you can be fully
involved in making decisions about your treatment and care.
We welcome feedback from all our patients, whether through surveys or through our Patient Participation Group ( we are keen to expand this group and are recruiting new members now!);
through this feedback you can help us to improve our services in ways which are best for you. Clinical effectiveness
We carry out regular audits of our clinical work to make sure we provide safe and effective care, and we follow up-to-date guidelines and best practice from elsewhere in the NHS. The National Institute for Clinical Excellence (NICE) regularly publishes guidelines and National Service Frameworks and we review our practice in light of these.
Having robust systems for routine procedures helps us to avoid mistakes.
We have procedures for reporting mistakes and “near misses”-so called significant events- so that we can learn from these and prevent them happening again. We have a sound policy on significant events, and carry out audits. They are discussed with staff so that everyone is aware of risks and how to avoid them.
Use of Information
We use a clinical information system (System One) to help us maintain accurate records for all our patients.
Education and training
The practice is committed to ensuring that all staff have the correct and up-to-date training for their job. Doctors and Nurses have continuing Professional Development to maintain and develop their clinical and other skills.
The Practice may close from time to time for staff training, and we aim to give adequate notice of these closures. You can still contact the practice however.